Data Controller
Palmyra Apart Hotel would like to inform you about the processing of your personal data within the scope of Law No. 6698 on the Protection of Personal Data (KVKK).
- Business Name: Palmyra Apart Hotel
- Address: Turunc Center Neighborhood, Atatürk Street 32, Street No:1/A, 48600, Marmaris, Mugla, Turkey
- Email: info@palmyra-apartments.com
- Phone: +90 5423726678
Personal Data Categories Processed
The following personal data categories are processed by Palmyra Apart Hotel:
- Identity information: Name, surname, ID number, passport number, date of birth, nationality
- Contact information: Phone number, email address, address
- Accommodation information: Check-in and check-out dates, room number, length of stay, special requests
- Financial information: Invoice details, payment method, transaction details
- Visual records: Security camera footage (common areas)
- Digital data: Website cookies, IP address, live support chat records
Purposes of Processing Personal Data
Your personal data is processed for the following purposes:
- Provision of accommodation services and reservation management
- Completion of guest registration procedures
- GIKS notification (within the scope of Law No. 5326 on Misdemeanors and Law No. 1774 on Identity Notification)
- Invoicing and payment processing
- Ensuring hotel security
- Fulfilling legal obligations
- Improving service quality and customer satisfaction
- Marketing and campaign information with your consent
Legal Basis for Processing Personal Data
Within the scope of Articles 5 and 6 of KVKK, your personal data is processed based on the following legal grounds:
- Explicit provision in laws (GIKS notification, tax legislation)
- Contract performance (accommodation contract)
- Legitimate interests of the data controller (service quality, security)
- Explicit consent (marketing activities)
Transfer of Personal Data
Your personal data may be transferred to the following parties:
- Public institutions: General Directorate of Security (GIKS), Revenue Administration, courts
- Business partners: Payment institutions, transfer service providers (for service performance)
- Legal advisors: For the purpose of conducting legal proceedings
Your personal data will not be transferred abroad without your explicit consent.
Personal Data Retention Period
- Accommodation records: 10 years (tax legislation)
- GIKS records: For the duration required by law
- Security camera footage: 30 days
- Marketing data: Until consent is withdrawn
- Website cookies: Maximum 1 year
Rights of Data Subjects (KVKK Article 11)
Under Article 11 of KVKK, you have the following rights:
- To learn whether your personal data is being processed
- To request information if your personal data has been processed
- To learn the purpose of processing your personal data and whether it is being used in accordance with that purpose
- To know the third parties to whom your personal data has been transferred domestically or internationally
- To request correction of your personal data if it has been processed incompletely or incorrectly
- To request deletion or destruction of your personal data within the conditions stipulated in Article 7 of KVKK
- To request that corrections and deletions be notified to third parties to whom your personal data has been transferred
- To object to a result being produced against you through analysis by exclusively automated systems
- To seek compensation for damages resulting from unlawful processing of your personal data
How to Submit a Request
To exercise your rights mentioned above, you can contact Palmyra Apart Hotel through the following methods:
- Email: info@palmyra-apartments.com
- Phone: +90 XXX XXX XX XX